Managed Services (ICT)

We can manage all your technological systems, from ICT and server hardware to cloud based Phone systems 

Managed Services (Print)

Our partner company PrinterAdmin have been successfully managing printer fleets for over a decade. Helping our customers to reduce costs and rid themselves of the traditional industry scams like cost-per-page increases, auto-term extensions and more. If you’re looking for a print solution backed by ICTadmin’s unparalleled network device support, ask your account manager about the partnership’s successes so far. 

Server Administration

Need a server monitored and administrated, we can do it 

Whether you’re bringing your own servers, or using our cloud solutions, you can rest easy knowing that your infrastructure is in good hands. We’re always monitoring, patching and updating our equipment so you can enjoy the most secure and reliable experience possible. Our team of over-trained technical staff are always on hand to respond to all issues and tickets 24 hours a day, seven days a week. Just because they’re very knowledgeable doesn’t mean they’re not friendly either. Checking on a ticket? Why not give them a call to test the response right now. If you make it to the fourth ring before someone answers, make an appointment with your account manager for a special gift. (We’re still itching to give the first one away)

 

Asset Management

Keep track of all your technology in one place 

 

Helpdesk Services

Looking for Support? Call 1300 439 538 or visit our Support page.

Helpdesk Services are included in all of our Standard (Business Hours) and Premium (24/7) packages.

If you’re not on a support package, we’re still here to help. We provide Ad-Hoc service with a discount if you decide to join any of our Managed Services Plans.

Able to provide assistance 24hrs a day 

Efficient, willing and predictable support helps to create better outcomes for end-users and can help smooth over IT related angst. ICTadmin can free up your existing resources by providing L1 and L2 support services to your customers.  Let us handle the initial call and troubleshooting, and then pass to your experienced engineering team, should the incident require escalation. By leveraging a combination of experienced support staff, top notch service management systems and an integrated ITIL framework, ICTadmin will allow you to expand services delivered to your customers, without the investment in engineers or systems. ICTadmin can also provide integrated Service Desk solutions directly into end-user organisations, where partners require – or provision ITIL based service management systems on-demand.  

Interested in what we have to offer? Fill out the form below and we will be in touch soon.